Responsibilities

INFORMATION OF THE DAY:

• Occupancy / departures / arrivals
• Prepare documentation for each type (departures / arrivals)

CHECKING THE LOBBY:

• Checking computers, printers, copier
• Check formats, tools, office supplies needed during the shift
• Check business center
• Check that all areas are clean and in order

PROCEDURES:

• Check-list according to the shift
• Check-in / check-out procedure
• Documents for check in
• Invoice
• Payment / down payment procedure
• Enrollment

GUESTS:

• How to greet a guest / guest calls
• Marriott members including VIP guests / ambassadors
• Guest information / concierge
• Guest requests – GXP system
  • Communication with HK
  • Communication with LPE
  • Other requirements (late check out, taxi, etc.)
• Guest complains – GXP system

MARKET:

• Organizing / reorganizing items at the market
• Expired items
• Selling items from market

MARRIOTT PROGRAMS AND INFORMATION:

• Opera: room assignment / guest consumptions / payment information
• Saflock: programming room keys
• GMS: guest voice

CASHIERING:

• Handling cash
• Cashiering
• Paid Outs

Solliciteer direct door je CV en motivatiebrief te sturen naar bis@kvkbonaire.com t.a.v. BIS.

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